ActMon Computer Monitoring Software   
http://www.actmon.com

ActMon CM is the all-round state-of-the-art Computer and Internet recording software, useful at both home and organizational levels. It is an effective monitoring utility which can locate your problem area without being located itself. It tracks all the computer activities and applications, including keyboard strokes, passwords, incoming and outgoing chat conversations, emails, and visited websites. Features which make it unique are its powerful keyboard logger - so powerful, it even logs the keystrokes entered during Windows 2000/XP login. And ActMon has a unique "kernel-level" file protection: Files are not just hidden! They are completely inaccessible to unauthorized users. Files cannot be removed or manipulated by an unauthorized user or so called spyware "cleaner" applications or any other Windows software! View all computer activities with the built-in screenshot recorder. It displays the current window or program that is running on your computer. All information is stored in strongly encrypted, compact log files, that can be easily archived. ActMon can hide the logs on the monitored PC or send them via network or email. The monitoring can be opted to be invisible to the user and ActMon is protected against manipulation: The program runs completely maintenance free. Activity data is sensitive data, and ActMon prevents unauthorized access to the log files and screenshots using the strong U.S. government approved AES/Rijndael 256-bit encryption. The interface is comprehensive and user-friendly. It has a wizard-driven installation making it extremely easy to set up and use. The setup is password protected thereby preventing unauthorized uninstallation. The PRO Edition has flexible network functions to send and receive reports via the Internet or the corporate LAN. It is a better alternative to standard filtering and blocking software because those who brought this tool for you made this tool not only user-friendly but a friend of the user too.

AnswerTool   
http://www.dtlink.com

Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.

Boldcenter Operator Client .NET   
http://www.boldchat.com

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Instant Check   
http://www.easydesksoftware.com

If you are in business you need a program that allows you to create a check and deposit it without waiting for the mail to arrive or hoping that your client will remember to send you one. Instant Check is now available for you to try for ten days free. You can create your client's check right in your office or home and you can create your own checks then fax them or mail them. Instant Check will even do your bookkeeping for you. Instant Check prints checks with or without stubs, and it is easy to setup. You will be writing checks in minutes. Instant Check will print checks 8.5" by 3.0" to 3.75" plus tear off stubs. Instant Check can print checks on blank 8.5" by 11" . It can create a picture or any background that you choose on the face, as well as print any special message on the back of the check.

ieSupportManager   
http://www.iecomputersystems.ie

ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues track trends and provides a comprehensive suite of reports. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.