EnvisionAide   
http://knowhowmobilisation.co.uk

This tool is for consultants, academics, and industry professionals - people who need to gather information, think creatively, and communicate sound practical applications of their specialized knowledge. This tool can help you gather text and images, edit and annotate, organise and record. If you work to deadlines, EnvisionAide can boost your creativity and productivity when you need it most. If you use a portable PC this is an indispensible tool when working away from your desk. It can also help you make clear well-focused reports and help your fellow team members work together. EnvisionAide can be used to develop your ideas and draw on the further expertise you have gathered by research. Is there sometimes too much structure in your point of view to easily 'think outside the box'? EnvisionAide can help you make a new structure by combining the differing points of view you discover, and so synthesize a solution quickly. Creative people will find EnvisionAide fun and satisfying to use. With it, you can rapidly create free-form diagrams connecting snippets of information you have gathered. Each snippet explores a concept, and the relationships between concepts are also developed in the text of each snippet. The snippets are gathered, with associated media references into a snippet library, where search and select functionality allows you to investigate the concepts and obtain reports on sub-sets of associated snippets. You can use EnvisionAide's text analysis features to find new associations between snippets - (associations not 'in the box') and use special 3D visualisation tools to visualise new points of view that can spark new ideas.. You can publish reports as rich text or as a fully indexed and cross-referenced web-site. You can even export your results as an XML knowledge base. EnvisionAide uses include market research, strategic management and qualitative problem solving. Can also be used as an advanced personal Information manager (PIM)

AnswerTool   
http://www.dtlink.com

Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.

Boldcenter Operator Client .NET   
http://www.boldchat.com

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Cerberus Helpdesk   
http://www.webgroupmedia.com

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.

Desktop Emailer   
http://www.digitalborneo.com

Desktop Emailer is a maling list software that allow you to manage your mailing lists and send out personalized email messages to an unlimited number of recipients. When a person sees their own name in your email, it will grab their attention, ensuring that they will read your message. Desktop Emailer works with any SMTP/POP3 mailserver on any platform/ISP). Whether you are connected through dialup, ISDN, DSL, or a permanent internet connection (LAN), all you need is access to a mailserver (SMTP/POP3) and Desktop Emailer will go to work for you. Manage an unlimited number of groups/lists with an unlimited number of recipients. Other email marketing software programs have different pricing for different version of their software (i.e. Home, Professional, Plus, etc.). Each limits the number of group/lists or recipients you can manage. As a result, you'll end up paying hundreds of dollars if you want to manage large groups and lists. Desktop Emailer allows you to send your message to an unlimited number of recipients for a one-time price, saving you and your business money. Send text or HTML (MIME) messages with images or attachments. You can send plain text messages or richly formatted HTML messages with attachments. Desktop Emailer includes a powerful, built-in WYSIWYG (What You See Is What You Get) HTML editor to help you with design and layout. You can even grab copy another webpage, edit it, and send it out to your subscribers as your message! Easily import and export your existing contact data into other formats. Importing contact data from existing applications and databases couldn't be easier. With the ability to translate to and from the most popular formats: Microsoft Excel, Microsoft Access, CSV, and delimited text files, you can take your current contact list and quickly load it into Desktop Emailer. With a famaliar user interface and full Help documentation, you can quickly start managing and emailing your subscribers right from your desktop.