Smart Address 2000   
http://www.smartnewz.com

Smart Address 2000 provides powerful Contact Management for single or multiple users across both local and wide area networks. Contact tracking, calendars, personalized mail-shots and e-mails, task management, custom report designer for listings, labels or envelopes, caller line identity support, alarms, powerful searching and filtering, document linkage. Powerful journaling allows you to keep track of all contact activity and act upon it.

AbusePipe   
http://www.datamystic.com

Email Abuse Analysis Solution for ISPs. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions. Advantages- * Far quicker response time to abuse emails (From 3 weeks down to 1 day or 1 hour depending on reporting period chosen) * Far less chance of your ISP being black-banned by other ISPs for failure to act against SPAMers * Less technical staff required to investigate abuse. Technical staff can return to their normal job functions rather than spending the majority of it reacting to email abuse * SPAMmers will find your ISP less of a 'soft target', and hence they will target other ISPs * Move abuse follow-up to a front-of-house activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis * Unique data warehouse allows for abuse emails to be analysed via customized reports or via Reporting tools such as Brio and Business Objects.

Kerika   
http://www.kerika.com

Kerika is the smarter alternative to email for sharing documents, ideas and processes within distributed teams: it provides a visual context for sharing and managing documents, takes care of versions and comments, supports process templates and project workflows, and handles very large files (up to 50MB). Kerika connects Windows, Mac and Linux users across organizations, networks and locations, without requiring anyone to upgrade their computers, incur up-front costs, hire consultants, or make long-term commitments. The document management is a popular feature of the product: with just two steps you can share a document with any of your Kerika buddies. Each person can easily provide feedback to the rest of the team in a variety of ways: (a) By attaching comments or tasks to a document: these are linked to the document but don’t actually mess up the document itself, and (b) By editing or modifying a document: this automatically creates a separate version of the document which is distributed to the rest of the team. Kerika clearly identifies each version of a document by author and does all the filing on your computer so your file folders don’t get cluttered up. Owners of documents can also periodically make back-up copies of their documents, to backtrack when necessary or just track a document’s historical evolution. These old versions are also made available automatically to the project team. Other features include: instant messaging (chat), real-time notifications of updates, and great visual tools for laying out your ideas and sharing them with your buddies across the world. Kerika is currently used by lawyers, academics, students, nonprofits, consultants, marketing agencies in four continents.