PostCast   
http://www.gatecomm.com

PostCast is a program which sends personalized e-mail messages, processes orders, extracts data from web forms and e-mail messages and inserts them into the database. It has deduplication and mailing list tools that deal with databases of all formats. It has an integrated mail server, a fully compatible e-mail client, newsletter and mailing list servers. The autoresponder can send an infinite number of personalized, automatic messages. PostCast can exchange data with other programs and CGI scripts. The integrated scheduler can perform all tasks independently and without your participation. These are just some of the PostCast options. The only requirements are about 30MB of hard drive space and working connection to the Internet.

Public Folder HelpDesk for Outlook   
http://www.wikmail.de

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. Email integration Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue. Integrated Knowledge Base After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. Follow up your performance A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services. Features Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)

RegKeeper- e-Sales Tracking Software   
http://www.sicomponents.com

RegKeeper is a straightforward, inexpensive database-driven e-sales tracking software application packed with handy features like an overstuffed sandwich. RegKeeper tracks sales generated by own e-store or third-party resellers, comes with affiliate support, chargebacks and refunds black list, e-mail processing/filtering, order import, rich reporting options, sales history. RegKeeper is e-sales provider independent. This means the product could be used to accumulate and analyze sales data for multiple stores/sales channels. For example, RegKeeper can track goods sold by e-tailers in their own websites, on eBay auctions, Yahoo!Stores and Amazon's Merchant accounts, ShareIt, RegNow, PalmGear and other e-sales providers. The program can import data by simply processing order confirmation e-mails. Since RegKeeper can log into POP3 server on its own, the entire process of e-sales tracking can be automated. RegKeeper's rich reporting options make it easy to create charts, graphs or comprehensive reports about popular items, buyers' geographical distribution, seasonal peaks and bottoms, average purchase size or any other data stored in the database. In addition, RegKeeper helps merchants keep in touch with their clients by offering options to send newsletters, promotional e-mails or notifications updates/new releases. While it can be used to track any sales, this product has been specifically designed for software and shareware companies. If you are looking for a fast and simple way to automatically track e-sales, RegKeeper is a natural choice. Download it now.

AnyOrder Classic Basic: Mail Order Business Kit   
http://www.ronwatters.com

AnyOrder Basic is designed for small mail order businesses--or any business that needs to process orders whether received by phone, mail or email. Simple and easy to use, it prepares invoices, does billings, generates sales reports, handles returns, keeps track of inventory, records customer payments, tracks consigned items, and creates customer mailing lists. It comes with an extensive help system, sample files, and a guided program tour. (16-bit program. See AnyOrder Professional for 32-bit.)

AnyOrder Pro II: Mail Order Business Kit   
http://www.ronwatters.com

The Professional Level II Edition includes all of the invoicing features found in the Level I program. Those features include the ability to generate invoices, handle book returns, produce sales reports, record customer payments, and create customer mailing lists. It can apply discounts to products individually or altogether. Included among its features are polished and refined pop-ups to find and paste customers or products. You can copy a customer name and address from an email message and paste the whole works to an invoice. You can also add personal notes to an invoice. The program includes AnyOrder's innovative system of marking invoices paid which makes it easy to readily locate unpaid invoices. And it will produce sales and sales tax reports. In addition to Level I features, the Level II program includes the following major additions: * Billing Engine. The program includes a comprehensive billing engine which creates billing statements for each of your customers, listing all invoice activity & identifying unpaid invoices. * Inventory Engine. The program will track inventory and provide data on how many books remain at any given time. * Advanced Search. Advanced search broadens your ability to locate invoices and customers. It enables you to search the contents of any field on the Main Invoice Screen. * Back Order Processing. The Level II program has the ability to find back-ordered products and create new invoices when items are back in stock and ready to ship. * Invoice Graphics. If desired, you can add logos or other graphics to printed invoices and statements. * Deposit and Payment Reports. Among other features, the Level II Edition will also create a Deposit and Payment report which can be used to prepare bank deposits. * It has an extensive help system integrated into the program, and comes with "Getting Started" information, a program tour, and sample files. (32-bit program)