SRM Help Desk 2005   
http://www.lnsoftware.com

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can even user 3rd party reporting software, but with the built in ability to create your own reports and output to .csv or Microsoft Excel you probably won't need to use other reporting software. Site license includes both the Windows application and optional web interface for unlimited users.

Querybot Web Knowledgebase/FAQ   
http://www.querybot.com

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains complete statistics so you know what questions your customers are asking and whether or not they are being answered correctly. There is nothing to install and Querybot works on all webserver platforms (Unix, Linux, Windows, etc.). A working system can generally be set up in less than an hour. No technical knowledge is required. Querybot puts advantanced customer service technology within reach for smaller businesses and organizations.

DNS MX Wizard ActiveX   
http://www.seekfordsolutions.com

DNS MX Wizard is an ActiveX control that lets you query a Domain Name System (DNS) server for Mail Exchange(MX) Resource Records(RR). MX RR's contain the name of the server responsible for handling mail for a domain. Multiple resource records can exist for any server and each record has an associated preference level with it which lets you determine which server to try and communicate with first. This control has many uses, here are some: You can write your own SMTP Server and use this to lookup where to deliver the mail. Verify email addresses by looking up the domains MX record and verifying the email address with the mail server for the domain. Verifying and watching to make sure your companies MX records are correct and haven't been "hacked". The control gives you complete control over the data by letting you access all the returned MX server, their preference level and automatically giving you the preferred server. The control automatically detects the local machines DNS server and also allows you to set your own DNS server to use for the lookup. This control works with any ActiveX container. It even works in ActiveX scriptable languages such as VBScript.

Teroid Data Filter   
http://www.teroid.co.uk

Teroid Data Filter 2.0 is a .NET Windows Forms control allowing users to specify filtering criteria for an ADO .NET DataView object. After the DataView property is set, a column or row is added to the control for each column in the DataView, each containing controls allowing the user to set the criteria condition (=, >, LIKE etc) and a criteria value. These selections are then used to create a filter string for use as the DataView's RowFilter property. The control can be used within any application using a DataView as its data source, for example a form containing bound controls or a DataGrid. The control can be displayed in either horizontal or vertical formats, and used either on the main form or in a dialog box.

Network Traffic Multi Optional Report   
http://www.trafficstatistic.de

The Multi Optional Network Query Report is a plugin for the freeware MZL & Novatech TrafficStatistic and allows to analyze the traffic of each machine in the local network. So it can be detected, which machines have high bandwidth usages, which use unusual services or have traffic when staff is absent. In difference to other network analyzers, the traffic data records are constantly and completely wirtten, so that after an incident the relevant data are available for reporting in a query and there is no need to define filters in advance for logging relevant data. The report can also be used to build up a basic usage based billing - eg, when sharing a traffic metered DSL connection via WLAN with diffrent users, this report allows to tell, who is responsible for which traffic and therefore responsible for which costs.