MiraMail   
http://www.nevrona.com

Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood and efficient means possible, email. A configurable auto-reply ensures that your customers will always get a prompt response to let them know you care. MiraMail is easy to learn so that your sales and support staff respond to customer emails using their favorite news client such as Outlook Express, Gravity or X-News. There's no new software to learn so you'll be up to speed with MiraMail with increased productivity immediately. Messages are threaded and assigned a unique ID code so that all responses to customer emails along with any follow-up emails sent by the customer on the same incident will be contained within the same thread. Messages can be grouped to keep messages on separate topics (i.e. product support and sales) in distinct areas. Incoming messages can be filtered into groups based on the content of the message. Shared access makes it possible for managers to monitor responses of your company's sales and support staff and see at a glance what has been answered and be able to review content. Lesser-experienced staff has the opportunity to learn from the responses of others. Secure access is controlled with user names and passwords so that sales and support staff have access to only the groups they are permitted and no one outside your company can get in. Internal communications Messages posted to a MiraMail group can be selectively emailed back to the customer. For example, a draft response can be posted to the group internally requesting comments before actually sending the final response to the customer

OLfoldersPE   
http://www.olfolders.de

OLfoldersPE is a small edition of OLfoldersPRO well-known as OLfolders a program which allows sharing Microsoft Outlook data in a network without installing a complex server application. It runs under any version of Windows from Windows 95 to 2003 Server and with Outlook 97 to XP. OLfoldersPE was created as solution for small networks; it contains the most important functions of OLfolders professional. If you want to upgrade to OLfolders Pro, we will take your license keys back and offer you a special upgrade price. It enables the real time access and sharing personal data files with 5 users in a network; you are able to see contacts, tasks, appointments, emails, etc. on all workstation at the same time. You are able to see contacts, tasks, appointments, emails etc. at all workstation at the same time. All changes will be applied at the server immediately without synchronization, this guarantees that all users work with the same version of elements and see all modifications immediately. One of the 5 work stations will be configured as the server, which stores the data; all other computers remotely connect to the data base. The server computer can be any workstation or a dedicated server. OLfolders can co-exist perfectly in an existing MS Exchange environment, for example to create additional public folders for a group or project and without loosing the connection to Microsoft’s Exchange Server. OLfoldersPE supports Windows XP Service Pack 2 with Advanced Security Technologies helps you protect your PC against viruses, hackers, and worms. OLfolders PE, OLfolders plus QSynchronization, QMailFilter, QSearchFolders, OLfax, QNewsLetter as well as QSyncFTP for the automatic publish your web site to any FTP server offers an economical and industries independent Outlook and Windows total conception for small and medium-size enterprises which set on economical and fast IT solutions which can be administered easily.

OLfolders PE   
http://www.olfolders.de

OLfolders PE is a small edition of OLfolders PRO well-known as OLfolders a program which allows sharing Microsoft Outlook in a network without installing a complex server application. It runs under any version of Windows from Windows 95 to 2003 Server and with Outlook 97 to XP. OLfolders PE was created as solution for small networks; it contains the most important functions of OLfolders professional. If you want to upgrade to OLfolders Pro, we will take your license keys back and offer you a special upgrade price. It enables the real time access and sharing personal data files with 5 users in a network; you are able to see contacts, tasks, appointments, emails, etc. on all workstation at the same time. You are able to see contacts, tasks, appointments, emails etc. at all workstation at the same time. All changes will be applied at the server immediately without synchronization, this guarantees that all users work with the same version of elements and see all modifications immediately. One of the 5 work stations will be configured as the OLfoldersServer, which stores the data; all other computers remotely connect to the data base. The server computer can be any workstation or a dedicated server. OLfolders PE can co-exist perfectly in an existing Microsoft Exchange Server environment, for example to create additional public folders for a group or project and without loosing the connection to Microsoft Exchange Server. OLfolders PE supports Windows XP Service Pack 2 with advanced Security Technologies helps you protect your PC against viruses, hackers, and worms. OLfolders PE, OLfolders plus QSynchronization, QMailFilter, QSearchFolders, OLfax, QNewsLetter as well as QSyncFTP for the automatic publish your web site to any FTP server offers an economical and industries independent Outlook and Windows total conception for small and medium-size enterprises which set on economical and fast IT solutions which can be administered easily.