VoiceMail Master for TVS100   
http://www.pbxsoftware.com

VoiceMail Master is an easy to use PC based management tool for the Panasonic TVS/TVP Voice Processing System (VPS). VoiceMail Master is an fantastic piece of software that allows the Panasonic Voice Mail owner (you the customer) to take control of your Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience. VoiceMail Master is designed to be connected directly from your PC serial communication port to your Panasonic Voice Mail System.

VoiceMail Master for TVS200   
http://www.pbxsoftware.com

VoiceMail Master is an easy to use PC based management tool for the Panasonic TVS/TVP Voice Processing System (VPS). VoiceMail Master is an fantastic piece of software that allows the Panasonic Voice Mail owner (you the customer) to take control of your Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience. VoiceMail Master is designed to be connected directly from your PC serial communication port to your Panasonic Voice Mail System.

VoiceMail Master for TVS75   
http://www.pbxsoftware.com

VoiceMail Master is an easy to use PC based management tool for the Panasonic TVS/TVP Voice Processing System (VPS). VoiceMail Master is an fantastic piece of software that allows the Panasonic Voice Mail owner (you the customer) to take control of your Voice Mail quickly and easily. Time and date changes are simplified, along with editing of Mailboxes, Custom Service Menus, Notification Device Settings, Daylight Saving, Holiday Settings and System Working Reports that can be produced to show your system setup at your convenience. VoiceMail Master is designed to be connected directly from your PC serial communication port to your Panasonic Voice Mail System.

Querybot Web Knowledgebase/FAQ   
http://www.querybot.com

Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains complete statistics so you know what questions your customers are asking and whether or not they are being answered correctly. There is nothing to install and Querybot works on all webserver platforms (Unix, Linux, Windows, etc.). A working system can generally be set up in less than an hour. No technical knowledge is required. Querybot puts advantanced customer service technology within reach for smaller businesses and organizations.

AnyOrder IV - Mail Order Business Kit   
http://www.ronwatters.com

AnyOrder Level IV is a full-featured business program for mail order businesses--or any business that needs to process orders whether received by phone, mail or through the web. Easy and simple to use, it includes all the features of Levels I, II and III. Those features include the ability to generate invoices and billing statements, keep track of inventory, handle returns, produce sales reports, record customer payments, track consignment items, create customer mailing lists, calculate shipping weights, prepare bank deposit reports, process back orders. Invoices and statements can be printed or sent via email. It has the ability to process credit cards. It includes telephony features, user defined fields, a flat file utility, currency conversation, extensive and versatile export and import functions, integrated emailing functions, and one of the easiest-to-use and most extensive royalty accounting systems in the industry. In addition to these features, the Level IV program can be integrated with UPS, USPS, FedEx and other shipping company websites and software. On-line forms are automatically filled for you. Among other tasks, you can create shipping labels and schedule pick-ups. The Level IV program comes with an innovative early warning system which signals you when inventory levels fall low. Other features include the ability to calculate sales commissions, track ad campaigns, and handle variable tax rates. Topping off an already impressive list is a comprehensive purchase order system. The Purchase order system is sold separately but is included as part of the Version IV package. AnyOrder comes with an extensive help system, sample files, and a guided program tour.