StromaSoft CRM Customer Service Helpdesk - Outlook Edition   
http://www.StromaSoft.com

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business.

Phone Calls Filter   
http://www.teley.com

Call block for unwanted phone call with professional log software: Phone Calls Filter 1.0. Are you bothered with unwanted phone calls ? not anymore ! just set filters for incoming phone calls.. use categorized answering modes - such as: hanging up, personalized greetings etc... All based on caller ID. filter your incoming calls so that all your unwanted calls will go unnoticed. general points: Blocks unwanted phone calls. Play specific greeting for each caller Support UNKNOWN, OUTOFAREA etc.. calls formats. Calls log. Adding remarks, flags and priority for each call. Display of voice and speech, while a call is incoming. Caller ID- Tapi or Comm based. Presents the call on display, including caller name, caller number, and picture. A personalized unique answering mode, activating different options, for each contact. Contacts list - a personalized answering mode, and a different alert sign for each contact. Create greetings with Speaker or TTS 5.1. Dialer - makes the outgoing phone call, directly from your PC. Powerful search. Advanced and user-friendly graphic interface. Registration log for all calls and events. Runs as a service. And much more... Try it!

IVM Telephone Answering Attendant   
http://www.nch.com.au

IVM is a telephone answering machine, voice mail, call attendant, info-line and interactive voice response (ivr) program for Windows computers with voice modems or professional telephony line devices. Typical Applications ~ Voicemail (from a single answering message to hundreds of voice mailboxes). ~ In-coming caller ID logger or display. ~ Call attendant (using the menu call transfer features) to transfer and direct calls. ~ Telephone information lines or AudioText type systems. ~ Automated telephone order taking. ~ Automated telephone surveys (using the number entry features linked to a database). ~ Credit card telephone account payment. ~ Dial in computer control or information (eg. Dial in to test security alarm or to restart server). ~ Many more telephone related applications. Features ~ Multiple telephone line support (1 - 64 lines simultaneously). ~ Caller ID logging (even if no message is left) and optional on-screen caller ID flash display. ~ Call key select menus and ability for caller to enter numbers. ~ Automatic message forward by email or upload to internet. ~ Call transfer (subject to your phone company or PBX features). ~ Remote Access (listen to messages by dialing-in) including toll-saver. ~ Save in-coming messages as wav files (keep messages for legal/record purposes). ~ Automatic hours feature (enter your office hours and it will automatically answer after hours). ~ Unlimited (selectable) out-going messages and menus. ~ Call simulator is included so you can test your systems off-line. ~ Unlimited voice mail boxes (each with own email forward, internet access page or remote access). Extended message play on key press including support for wav, mp3 and a number of other formats. Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files. Ability to open files or run other software to process data or report information. Free professionally voiced greetings included