StromaSoft CRM Customer Service Helpdesk - Outlook Edition   
http://www.StromaSoft.com

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business.

MessageSave   
http://www.techhit.com

Backup, Save and Process Outlook messages. Features: Integrated with Outlook for one-click access. Easily save messages from one or multiple folders with a mouse click. Flexible and customizable file and subfolder naming. Save messages in .msg or plain text format. Execute scripts / programs on saved messages. Automatically save messages with rule wizard rules (custom rule action) Highly optimized for speed and size.

Ziata!   
http://www.ziata.com

5-Star ZDNet, 5-Cows Tucows, 5-Dog Tucows. This is world-class software. Ziata! is the first "OOD" (object oriented data) database, with core workflow modules. Complete information management using "OOD" data objects with data inheritance (we invented OOD); Take integrated telephone messages using the E-MSG!® electronic telephone pad with e-mail messages; The E-MSG!® electronic telephone pad is the "front-end" for your core database (every time a person calls, your core database is updated); Electronically track the in/out status of your staff and create automated integrated "find-me" exceptions; Business teams can deposit automated messages to potential callers to coordinate activities; Track your library books, files, documents and clients/customers/students/patients; Computer-generated automated e-mail notices for to-do items, which can be sent over the Internet to clients/customers/students/patients; Send automated integrated mass electronic mailings with a touch of a button. An entirely new concept in workgroup data management. There's nothing like it! Revolutionary, not just evolutionary.

IVM Telephone Answering Attendant   
http://www.nch.com.au

IVM is a telephone answering machine, voice mail, call attendant, info-line and interactive voice response (ivr) program for Windows computers with voice modems or professional telephony line devices. Typical Applications ~ Voicemail (from a single answering message to hundreds of voice mailboxes). ~ In-coming caller ID logger or display. ~ Call attendant (using the menu call transfer features) to transfer and direct calls. ~ Telephone information lines or AudioText type systems. ~ Automated telephone order taking. ~ Automated telephone surveys (using the number entry features linked to a database). ~ Credit card telephone account payment. ~ Dial in computer control or information (eg. Dial in to test security alarm or to restart server). ~ Many more telephone related applications. Features ~ Multiple telephone line support (1 - 64 lines simultaneously). ~ Caller ID logging (even if no message is left) and optional on-screen caller ID flash display. ~ Call key select menus and ability for caller to enter numbers. ~ Automatic message forward by email or upload to internet. ~ Call transfer (subject to your phone company or PBX features). ~ Remote Access (listen to messages by dialing-in) including toll-saver. ~ Save in-coming messages as wav files (keep messages for legal/record purposes). ~ Automatic hours feature (enter your office hours and it will automatically answer after hours). ~ Unlimited (selectable) out-going messages and menus. ~ Call simulator is included so you can test your systems off-line. ~ Unlimited voice mail boxes (each with own email forward, internet access page or remote access). Extended message play on key press including support for wav, mp3 and a number of other formats. Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files. Ability to open files or run other software to process data or report information. Free professionally voiced greetings included