GoodContacts   
http://www.reunion.com

Reunion.com is now offering its Outlook and Outlook Express plug-in FREE to all, enabling users to automatically update their contact lists. Telephone numbers, addresses and e-mail addresses change all the time -- ensure you keep up to date automatically with GoodContacts. The plug-in also allows users to search for anyone using the Reunion.com database of over 35 million users. Lost loves, old friends, military buddies and more can easily be located using this fantastic feature. Rated 5 Cows on Tucows.com and 4 1/2 Stars on Download.com!

RecOnPhone   
http://www.reconphone.com

Full-featured phone recording software. Records through a modem or through a RecOnBox. Audio compression to MP3, ADPCM, ... You can store hundreds of hours of recordings in your hard drive. Enhanced playback functions. Move 5 or 30 seconds forward or backward, switch to next or previous record. Dialed digits (DTMF tones) visualization : DTMF dialed digits are decoded live at play. They will appear in blue characters as you hear them. Email notification : This option will immediately send an email after each new recording and attach the recording itself (or part of it) within the email. The configuration is easy. A configuration helper is provided. You do not require an external SMTP server. Powerful audio editing capabilities included. You can decompress, recompress, cut and or join recordings. Caller Id : Click on the record to see the related caller id informations. The Caller Id is a service you subscribe from your telecom provider. It gives you the phone caller's name and number. Note that RecOnPhone uses and requires your modem to decode the caller id. Surveillance : in "hidden mode", the software can be made running and invisible at each PC startup. It will record but nothing will be heard and nothing will be displayed on the screen. RecOnPhone won't appear in the Windows task manager. The recordings file extension can also be renamed so that external programs can't read them. Password protection : The software cannot be run until the correct password is entered. Mouse drag and drop for easy exporting of your recordings to your management software, e-mail ... Automatic sound card configuration. Many helpers will configure all audio settings automatically. You'll just be required to pick up your phone once for adjusting the sensitivity. Multiple sound card managing. You can use a dedicated sound card for RecOnPhone recording and your other regular sound card for playback.

RevilloC MailServer   
http://www.revilloc.com

Send and collect all the emails for your home or office network, whilst saving dial up time. The mail server now contains a web proxy server, so you can now view internet web pages from your networked machines. The mailserver is designed to collect all your emails in one dial up connection. This will save your on-line time and telephone charges for not having each individual email client on your network collecting their own email. You can now collect all emails from multiple POP servers. The mail server will work as a standalone server on a shared PC or as a network mailserver. Now there is no longer a need for each user to dial up to collect their email. This mail server is a fully featured SMTP and POP3 server with unlimited connections or accounts, with ease of use being a priority. It has a scheduled send and receive, with a program override to allow outgoing email to be sent immediately and manual override from the mailbox tray icon.

StromaSoft CRM Customer Service Helpdesk - Outlook Edition   
http://www.StromaSoft.com

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business.

TAPICall   
http://www.convergit.de

FULL INSIGHT AT THE FIRST RING: TAPICall turns your desktop PC into a highly efficient CTI work station by means of Outlook add-on: Identification of the caller and display of the corresponding Outlook contact sheet; Automatic display of memos, even company wide; automatic creation of journal entries with a call-back feature; current status display via balloon and handset icon; nontutorial handling; Low costs - high benefit; operates with any up-to-date PBX or ISDN controller --- Service orientated communication: At the first ring TAPICall immediately provides all relevant data concerning the caller, including memos, appointments and documents linked with the corresponding contact, by means of the caller identification. The user is perfectly prepared for the call and can optimally commit himself to the requirements of the caller. --- Benefit from your first-class contacts: The automatic provision of customer information reduces costs as well as handling time. TAPICall improves the quality of your customer care effectively and leads to a high degree of customer retention. --- Corporate translucency: With an exchange server TAPICall automatically opens public contacts for incoming calls. This way - depending on your properties - memos and contact information entered by any employee may be viewed and complemented by other employees as well. The data base containing relevant customer information thereby is kept up-to-date at any time. --- Constant increase of your data base: In case the caller has not been recorded in the Outlook contacts yet, TAPICall creates a contact with the new call number. The user only has to do add the name of the caller into the contact sheet, and the next time this person calls the corresponding contact will open automatically.