Boldcenter Operator Client .NET   
http://www.boldchat.com

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Public Folder HelpDesk for Outlook   
http://www.wikmail.de

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. Email integration Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue. Integrated Knowledge Base After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. Follow up your performance A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services. Features Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)

Uniform Mail   
http://www.skaro.net

If you want to submit form data to an email account then you may have what you're looking for. This sophisticated Perl script can perform all the basic requirements of a form mail program. It is secure. If configured correctly, it cannot be usefully hijacked by spammers; It is powerful and flexible. Most configuration parameters can be specified by file as well as by url; It includes a comprehensive diagnostic mode to simplify installation and testing; The format of the result page can be adjusted using a css file; Copies can be sent to any number of additional recipients - no additional email forwarding is required; Ticket numbers can be generated automatically and placed in the subject line; In addition to the main perl program, a javascript program is included that can be used to verify several types of data field; It does not require the Unix sendmail program. Unless you need to validate form data without using javascript or send HTML data or attachments, this program will probably do everything you need.

Visual Lottery Analyser   
http://www.sprintbit.com

Visual Lottery Analyser is comprehensive lottery analysis software with many unique features. It supports almost all of lottery games in the world and includes everything that you may need to play lottery, analyze, calculate and keep statistics of lottery games. It can help you to increase your chances of winning. Program use new innovative analysis methods like visual graphical analysis (including popular charts), mathematical analysis, geometry (special Ticket View), and even colors! New lottery theories are introduced: Ticket View, Contact and Outside numbers, Hot and Cold numbers. You can analyze single numbers, group of numbers, our special numbers, numbers in lines - blocks and more analysis methods. No more staring at tables of columns filled with numbers, that don't tell you anything. One look at a Graphic Analyser and you will know the probability of a number or group of numbers being drawn. Some of major features are Games Database for creating, setting up and opening lottery games. Drawings Database is for creating and managing the drawings. Lottery Analyser is dedicated to perform visual analysis of numbers, to show its frequency, occurrence and more. Mathematical Systems with editor, you can use your own numbers with mathematical systems. Mathematical Systems Reducer allows you to apply our filters to system and reduce the combinations to those that match your analysis criteria. Program comes to you with over 100 systems. Calculations & My Tickets are for performing financial calculations and managing your tickets. Statistics sheet and graph charts are features for keeping the financial statistics and track your hits. My Tickets Generator is a special tickets generator that use filters and analysis methods to generate tickets that match specified criteria. There are more other features like exporting systems and other data to Excel, printing various data. Add Game Wizard and Drawings Database Wizard will help to setup the program fast and easy.

StromaSoft CRM Customer Service Helpdesk - Outlook Edition   
http://www.StromaSoft.com

StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business.