Public Folder HelpDesk for Outlook   
http://www.wikmail.de

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. Email integration Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue. Integrated Knowledge Base After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. Follow up your performance A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services. Features Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)

Visual Lottery Analyser   
http://www.sprintbit.com

Visual Lottery Analyser is comprehensive lottery analysis software with many unique features. It supports almost all of lottery games in the world and includes everything that you may need to play lottery, analyze, calculate and keep statistics of lottery games. It can help you to increase your chances of winning. Program use new innovative analysis methods like visual graphical analysis (including popular charts), mathematical analysis, geometry (special Ticket View), and even colors! New lottery theories are introduced: Ticket View, Contact and Outside numbers, Hot and Cold numbers. You can analyze single numbers, group of numbers, our special numbers, numbers in lines - blocks and more analysis methods. No more staring at tables of columns filled with numbers, that don't tell you anything. One look at a Graphic Analyser and you will know the probability of a number or group of numbers being drawn. Some of major features are Games Database for creating, setting up and opening lottery games. Drawings Database is for creating and managing the drawings. Lottery Analyser is dedicated to perform visual analysis of numbers, to show its frequency, occurrence and more. Mathematical Systems with editor, you can use your own numbers with mathematical systems. Mathematical Systems Reducer allows you to apply our filters to system and reduce the combinations to those that match your analysis criteria. Program comes to you with over 100 systems. Calculations & My Tickets are for performing financial calculations and managing your tickets. Statistics sheet and graph charts are features for keeping the financial statistics and track your hits. My Tickets Generator is a special tickets generator that use filters and analysis methods to generate tickets that match specified criteria. There are more other features like exporting systems and other data to Excel, printing various data. Add Game Wizard and Drawings Database Wizard will help to setup the program fast and easy.

Public Folder HelpDesk for Outlook   
http://www.kalmstrom.nu

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users. Compatible with Outlook 2000-2003. Will be comatible with Outlook 2007 also when that launches.