Userbase - Software Sales Tracking   
http://www.LazyDogSoftware.com

Userbase is designed to make it easier to manage your software business by helping you to do the labor intensive processes quicker so you can spend more of your time coding! Track your Software Sales, Supports Armadillo & Custom Key generators, Auto Email Merge, Bug & Enhancement Request Tracking, Send emails,newsletters to users based on product and/or version #, Track registration fees and taxes, Track Fraudulent users and registration id's, Reports and more

Boldcenter Operator Client .NET   
http://www.boldchat.com

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

Idea Tracker   
http://www.intellectusenterprises.com

Idea Tracker offers an effective solution for writers and anyone else wishing to keep track of their ideas, thoughts and notes. It allows the user to replace or augment their existing system. Fully customizable with multi-database feature, allowing the user to keep track of virtually anything, from story ideas, poetry and writing markets to meeting minutes and recipes. It is an organizing and tracking tool to meet a multitude of needs. Offers an effective method to sort, filter, and print ideas. Ready to run immediately after installing or customizable to allow the user to decide how to display their ideas. It allows the user to organize their ideas (with up to two levels of categorization), and to choose what fields to save data in. Thanks to customizable databases, the user is free to track ideas in many different ways. Ideas can be kept in one database or broken into logical groupings, such as notes on a single project.

Software Administration Kit   
http://www.lobstersoft.com

The Software Administration Kit (SAK) is an unique all-in-one solution for customer and order tracking, form letter and e-mail submission, sales report generation, version management and order fulfillment. SAK can import your customer information directly from any other customer database, or from the e-mail client records that you receive from most major software registration services and shopping cart systems. It's easy to segment your records into registered users, beta testers, trial users, or any user-defined classifications. The Software Administration Kit has a reminder system that tracks unpaid orders. The Software Administration Kit lets you send personalized newsletters to your customers, in a variety of languages, and based upon the type of customer. The program speeds the order fulfillment process by automating e-mails and form letters, and even distributing trial version unlock keys and registration codes. In the battle against piracy, SAK helps you defeat illegal registration code generators by making it easy to change your key generation scheme, and e-mail your customers new codes or key files. The Software Administration Kit includes a highly customizable set of sales reports, including a graph that shows how sales have evolved over time, pie charts that display sales by country and sales by registration method, a bar graph that shows your percentage of sales from regular customers, and a report that details your sales and licenses each month. The program also makes it easy to prioritize and track bug fixes and change requests. It even generates a version history report of fixes and enhancements, in both text and html formats, that you can include in your program's documentation and on your web site..By automating the routine tasks that are necessary to run a successful publishing business, The Software Administration Kit allows software developers to concentrate on the development and marketing of their programs.

OroMailCenter   
http://www.orologic.com

E-mail management and tracking software. OroMailCenter allows you to keep in a unique database all e-mails sent or received by a department or a workgroup of your organization. This allows your employees (agents) to simply and efficiently track all requests received by e-mail from your customers. The main characteristic of OroMailCenter is that all agents share the same database so they have access (according to their security level) to all sent and received e-mails in the message center. The time where a customer received 2 different answers for the same e-mail or worse, no answer at all is now over. By using OroMailCenter you will assure a quality service to all your customers.