Software Administration Kit   
http://www.lobstersoft.com

The Software Administration Kit (SAK) is an unique all-in-one solution for customer and order tracking, form letter and e-mail submission, sales report generation, version management and order fulfillment. SAK can import your customer information directly from any other customer database, or from the e-mail client records that you receive from most major software registration services and shopping cart systems. It's easy to segment your records into registered users, beta testers, trial users, or any user-defined classifications. The Software Administration Kit has a reminder system that tracks unpaid orders. The Software Administration Kit lets you send personalized newsletters to your customers, in a variety of languages, and based upon the type of customer. The program speeds the order fulfillment process by automating e-mails and form letters, and even distributing trial version unlock keys and registration codes. In the battle against piracy, SAK helps you defeat illegal registration code generators by making it easy to change your key generation scheme, and e-mail your customers new codes or key files. The Software Administration Kit includes a highly customizable set of sales reports, including a graph that shows how sales have evolved over time, pie charts that display sales by country and sales by registration method, a bar graph that shows your percentage of sales from regular customers, and a report that details your sales and licenses each month. The program also makes it easy to prioritize and track bug fixes and change requests. It even generates a version history report of fixes and enhancements, in both text and html formats, that you can include in your program's documentation and on your web site..By automating the routine tasks that are necessary to run a successful publishing business, The Software Administration Kit allows software developers to concentrate on the development and marketing of their programs.

LongClasp Email Router   
http://www.longclasp.com

LongClasp Email Router is a powerful and affordable email tracking and routing software solution for businesses and organizations of any size. It gives us a new approach to email support. It tracks, analyzes, routes and archives all emails between your customers and your representatives. It helps a support team from routing emails from one email account such as support@yourcompany.com to a appropriate member in the team. The key features include: Intellectual routing Each incoming message will been routing to the agent seat who process the question before. Keep all emails in context Each message is grouped with all its replies and displayed as a conversation. POP3 and web interface Not only web interface, but also POP3 and SMTP supported, give you another choice. Tracking all incoming and outgoing email All emails are tracked in the background, accumulate knowledge database automatic. And also many benefits come from using LongClasp Email Router. Emails are hand out rapidly, this can save the response time to your customers. Enhance the quality of your email support and increase the company impress. All incoming and outgoing emails are recorded automatic; build up the knowledge database in your company is easy. Emails hand out is automatic without manual effect, this save the manager from burdensome emails works, so that he/she can put more attention to others. The professional support will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails Only the server with LongClasp Email Router needs the internet connection, agents’ machine need internet connection to receive email no longer. This will be helpful for companies that want to limit the internet usage.

EmailNotifier   
http://www.nobox.de

EmailNotifier is a add-on for nearly every E-Mail-client (like Outlook, Outlook Express, Pegasus). It adds a (optional: hidden) link to every outgoing message. As soon as the receiver open the message you will be informed. You will get information about date, time and IP-address of the read operation. The email-tracking works without approval or help of the receiver.

Hope Mailer Personal Edition   
http://www.nesox.com

Hope Mailer is a professional personalized newsletter and email marketing, publishing and tracking service provider software for Windows. It is the most proven customer email relationship management software for successful opt-in newsletter or email marketing campaigns, subscriber lists building. It makes building your business easy with tools that cover every aspect of email marketing. Build and manage your own opt-in mailing lists, create and send email campaigns with personalized messages such as newsletters, magazines, account statements, reports, statistics, bills to your customers in just minutes, and get real-time opening and click thru tracking reports that help you measure ROI and refine your business strategy.

Hope Mailer Standard Edition   
http://www.nesox.com

Hope Mailer is a professional personalized newsletter and email marketing, publishing and tracking service provider software for Windows. It is the most proven customer email relationship management software for successful opt-in newsletter or email marketing campaigns, subscriber lists building. It makes building your business easy with tools that cover every aspect of email marketing. Build and manage your own opt-in mailing lists, create and send email campaigns with personalized messages such as newsletters, magazines, account statements, reports, statistics, bills to your customers in just minutes, and get real-time opening and click thru tracking reports that help you measure ROI and refine your business strategy.