LongClasp Email Router   
http://www.longclasp.com

LongClasp Email Router is a powerful and affordable email tracking and routing software solution for businesses and organizations of any size. It gives us a new approach to email support. It tracks, analyzes, routes and archives all emails between your customers and your representatives. It helps a support team from routing emails from one email account such as support@yourcompany.com to a appropriate member in the team. The key features include: Intellectual routing Each incoming message will been routing to the agent seat who process the question before. Keep all emails in context Each message is grouped with all its replies and displayed as a conversation. POP3 and web interface Not only web interface, but also POP3 and SMTP supported, give you another choice. Tracking all incoming and outgoing email All emails are tracked in the background, accumulate knowledge database automatic. And also many benefits come from using LongClasp Email Router. Emails are hand out rapidly, this can save the response time to your customers. Enhance the quality of your email support and increase the company impress. All incoming and outgoing emails are recorded automatic; build up the knowledge database in your company is easy. Emails hand out is automatic without manual effect, this save the manager from burdensome emails works, so that he/she can put more attention to others. The professional support will make your company looks bigger since the customers will notice the detailed auto responses, the tracking numbers and other professional information from the support emails Only the server with LongClasp Email Router needs the internet connection, agents’ machine need internet connection to receive email no longer. This will be helpful for companies that want to limit the internet usage.

Request Commander   
http://www.nestersoft.com

Request Commander - trouble ticketing system for tracking user requests. Allows you to process user requests on-the-fly and store their conveniently. Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. Smart presentation, search and filters enable to find any information easy. Request Commander offers quick information adding that received by phone or email. Features: collecting users information; generating reports; reminder; sending email. Request Commander is fully customizable and has smart interface.

Public Folder HelpDesk for Outlook   
http://www.wikmail.de

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook. Email integration Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue. Integrated Knowledge Base After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems. Follow up your performance A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services. Features Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files. Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list Knowledge base - create KB articles when closing a ticket (compatible with all versions of Outlook and Outlook Web Access)

RegKeeper- e-Sales Tracking Software   
http://www.sicomponents.com

RegKeeper is a straightforward, inexpensive database-driven e-sales tracking software application packed with handy features like an overstuffed sandwich. RegKeeper tracks sales generated by own e-store or third-party resellers, comes with affiliate support, chargebacks and refunds black list, e-mail processing/filtering, order import, rich reporting options, sales history. RegKeeper is e-sales provider independent. This means the product could be used to accumulate and analyze sales data for multiple stores/sales channels. For example, RegKeeper can track goods sold by e-tailers in their own websites, on eBay auctions, Yahoo!Stores and Amazon's Merchant accounts, ShareIt, RegNow, PalmGear and other e-sales providers. The program can import data by simply processing order confirmation e-mails. Since RegKeeper can log into POP3 server on its own, the entire process of e-sales tracking can be automated. RegKeeper's rich reporting options make it easy to create charts, graphs or comprehensive reports about popular items, buyers' geographical distribution, seasonal peaks and bottoms, average purchase size or any other data stored in the database. In addition, RegKeeper helps merchants keep in touch with their clients by offering options to send newsletters, promotional e-mails or notifications updates/new releases. While it can be used to track any sales, this product has been specifically designed for software and shareware companies. If you are looking for a fast and simple way to automatically track e-sales, RegKeeper is a natural choice. Download it now.

AnyOrder Classic Basic: Mail Order Business Kit   
http://www.ronwatters.com

AnyOrder Basic is designed for small mail order businesses--or any business that needs to process orders whether received by phone, mail or email. Simple and easy to use, it prepares invoices, does billings, generates sales reports, handles returns, keeps track of inventory, records customer payments, tracks consigned items, and creates customer mailing lists. It comes with an extensive help system, sample files, and a guided program tour. (16-bit program. See AnyOrder Professional for 32-bit.)