Cerberus Helpdesk   
http://www.webgroupmedia.com

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.

Email Archiver   
http://www.sjc-co.com

Welcome to Email Archiver, the email archive that can be used to archive any web based email service. Email archiver comes with 5 of the worlds top email service providers already installed. However, if yours isn't in this list you can easily add it by selecting the web mail services option. Archive your emails as you view them by simply selecting the transfer button followed by the archive button. This allows you to ensure that your archive is only used for those emails that are important to you and enables you to disregard unimportant and junk emails. Email Archiver includes; an archiver with it's own browser to archive your emails, a manager to maintain your archived emails, a search facility to quickly locate an archived email, a web mail services facility to enable you to add a new email service, an administrator to allow you to manage your archive and an email facility to enable you to reply to an archived email.

WebMail Spy   
http://www.exploreanywhere.com

WebMail Spy offers three integrated e-mail recording tools in one easy to use package. WebMail Spy includes an advanced, foolproof and secure monitoring system. All e-mail sent via OutLook, OutLook Express, Eudora, Netscape (to name a few) will be recorded. On top of that, WebMail Spy will also record all Incoming AND Outgoing e-mail (POP3/SMTP e-mail's), ALL America Online e-mail's, and ALL web based e-mail - for services such as HotMail, Yahoo!Mail, mail2web, and many more. With WebMail Spy's advanced e-mail recording functionality, you can rest assured that ALL e-mail sent, received, and viewed will be recorded. Aside from WebMail Spy's powerful monitoring capabilities, WebMail Spy offers an advanced security backbone that prevents users from tampering with the software. WebMail Spy also contains powerful reporting and e-mail filtering options - allowing you to efficiently and effectively record, review, and analyze monitored e-mail's.

DrawBridge   
http://www.fieldcraft.biz

Pre-emptive browser & eCommerce security software that reduces web & email based threats, and justifies confidence in online shopping and internet banking. DrawBridge checks browser security whenever Windows is booted and announces unsafe settings -giving browser control back to the user. Windows is not the problem. The assumption that you can safely allow persons unknown to execute instructions, code, or "scripts" on your computer IS the problem. For several years now, FieldCraft has been warning people about the danger of letting complete strangers run code (scripts) on their computers and the inherent security flaws in the internet's client-side scripting paradigm. To our knowledge, FieldCraft was the only company in the world to anticipate self loading worms and virii before they appeared and as a result, we never suffered the consequences suffered by those who did not hear our warning. Recently, fraudsters have discovered how to exploit the internet's client-side scripting paradigm to steal from bank accounts by tricking people into supplying account and password information or installing spyware without the user's knowledge or consent. There is only one way to stop the onslaught. It is up to you to secure your system against all client-side scripting except from trusted sites such as your bank or escrow provider. Firewall, virus scanner, and the seemingly endless stream of sketchy and incomplete browser patches are insufficient security, and have done nothing to prevent the theft of billions of dollars from bank and escrow accounts all over the world. DrawBridge, on the other hand, HAS been highly successful in preventing browser hijacking - allowing the URL box to expose a fraudulent site for what it is. Only by combining prudent use of Drawbridge with other security measures such as firewall, virus scanner, and Internet Explorer security patches can you hope to avoid becoming a victim of the internet's next crime wave.

ieSupportManager   
http://www.iecomputersystems.ie

ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues track trends and provides a comprehensive suite of reports. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.